John Ryan
September 21, 2023
In the rapidly evolving landscape of insurance, it's the intricate web of connections among systems, stakeholders, and solutions that defines the future, emphasizing not just policies but the seamless integration of every touchpoint.

The Future of Insurance: The Value of Connection in a Multi-System World

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In an industry as complex and dynamic as insurance, the term "connection" has evolved far beyond its traditional meaning. Gone are the days when connection merely referred to interpersonal relationships or simple data exchanges. Today, the insurance landscape is a labyrinth of systems, platforms, and stakeholders, each playing a critical role in the value chain. From claims adjusters and agents to the insured and vendors, everyone is part of a larger ecosystem that demands seamless connectivity.


The future of insurance is not just about connecting people; it's about connecting people, organizations, systems, services, technology, data, vendors and more. In this blog, we'll delve into the multi-faceted roles that individuals hold in the insurance industry and explore how the goal of Evolution Global is to redefine connection in a way that breaks down the walls between competitors and ushers in a new era for insurance.

The Many Hats in the Insurance Industry

The Worker


At the grassroots level, workers in the insurance industry are the backbone that keeps operations running smoothly. Whether it's data entry, customer service, reviewers or adjusters, these individuals often interact with multiple systems such as email platforms, organizational systems, and more, to perform their daily tasks.


The Manager


Managers in insurance companies are the bridge between the workforce and the higher-ups. They not only have to over see the work but also ensure that all systems are in sync. This could mean coordinating between the claims management system, estimating platforms, carriers, divisions and the organizational databases.


The Agent


Insurance agents are the face of the company, liaising between the insurer and the insured. They not only have to be adept at people skills but also need to navigate through various platforms to provide quotes, process claims, and offer services.  Often times they may be in 10 or more systems in a given day.


The Insured


The Insured, both individuals or organizations, are not just passive consumers. They too have to interact with multiple platforms, from their email systems to the insurer's portal, to manage their policies and claims.  


The Technology


Last but not least, the tool used for all of these people can be as simple as a mobile phone, or app or computer or hundreds of other tools and components that are brought together to complete one to many tasks.  


The Multi-System Reality


In today's insurance space, it's not uncommon for stakeholders to work in five or more systems to perform their roles effectively. These could range from email systems and organizational databases to specialized software like estimating platforms and claims management systems. And that's not even counting the additional systems that teach claim might require, such as third-party vendor platforms or legal databases.

The Evolution Global Vision: Connection Over Competition


What if there was a way to streamline all these interactions? What if the focus shifted from competition to connection? That's where Evolution Global comes in. Our platform aims to serve as the ultimate connector in the insurance ecosystem.


Breaking Down Walls


Real connection transcends competition because each player in the insurance industry serves a unique purpose. By facilitating seamless interactions between people, organizations, and systems, Evolution Global aims to create a more efficient and collaborative environment.


The Future is Connection


Imagine a world where data flows effortlessly between carriers, claims adjusters, agents, and the insured. Where managers can pull real-time reports from multiple systems in a unified dashboard. Where the insured can track their claim status, communicate with their agent, and manage their policy, all from a single platform. Where all the systems can be launched and work together for an overall more connected experience.  This is not just a vision but a reality that Evolution Global is striving to create.




The insurance industry is at a pivotal juncture. The need for connection has never been more critical, given the multi-system, multi-stakeholder environment we operate in. Evolution Global is not just a platform; it's a paradigm shift. It's a move from isolated silos to an interconnected web of possibilities. Because in the end, the future of insurance starts and ends in connection.


So, let's connect. Let's evolve. And let's redefine what insurance means in the 21st century.